The shop and your order
This US storefront is operated by Giddy Pets Ltd, a company registered in England and Wales, number 17501962. Product availability and delivery depend on the item and destination. If we cannot fulfill an order, we contact you about the options and refund any unfulfilled items as appropriate.
Prices and payment
Prices are in US dollars. The final checkout shows the selected items, shipping and any applicable tax before payment. Please check your selections, quantities and delivery address carefully. Contact us quickly if something needs correcting.
Product suitability
Check the measurements, materials, selected variant and product information before ordering. Choose equipment suitable for your pet’s size and needs. Supervise your pet where appropriate and stop using damaged equipment. Our guides are general information, not veterinary diagnosis or treatment.
Shipping, returns and problems
Our shipping and returns pages explain delivery estimates, separate parcels, returns and refunds. If we cannot ship within the promised timeframe, we explain the delay and provide the choice to accept it or cancel the unshipped items for a refund. Contact us about faulty, incorrect or missing goods.
Your rights and contacting us
These terms do not remove consumer rights that apply to your purchase. For questions or complaints, email [email protected] or write to Giddy Pets Ltd, 3 South Street, Ramsbottom, Bury BL0 0AJ, United Kingdom.
Still need help?
Email us any time, or call our US line and leave your email for a reply.