Shipping price
Standard tracked shipping is $5.99 on orders below $49, and free on orders of $49 or more. Prices are in US dollars. Any applicable tax is shown at checkout before you pay.
Where items ship from
Every product page shows the dates your order should arrive, worked out from the day you order and skipping weekends and US public holidays. Items held in a US warehouse usually arrive in 3–8 business days and other items in 8–13 business days. Both windows include up to 2 business days to prepare your order. A US warehouse does not mean an item was manufactured in the United States.
Delivery estimates and separate parcels
Estimates depend on the selected item and destination. Business days exclude weekends and relevant carrier holidays. Different items may ship separately and have different tracking numbers. We provide available tracking details after dispatch.
Address and destination checks
At launch, delivery is available to the contiguous 48 states and Washington, DC. Alaska, Hawaii and US territories are not available at checkout. Enter a complete street address and contact number. Ask us before ordering to a PO box or an address with special delivery requirements, so we can confirm the item’s route.
If an order is delayed
If we cannot ship within the promised timeframe, we will contact you with the revised information and the choice to agree to the delay or cancel the unshipped items for a refund. Contact us if tracking stops updating or an item does not arrive.
Still need help?
Email us any time, or call our US line and leave your email for a reply.