Contact us first
If an item is not right for you, contact [email protected] within 30 days of delivery with your order number. Tell us which items you want to return. Please do not ship to our business address or a warehouse without our instructions.
Free prepaid return postage
When we request a return, we provide a prepaid return label and the correct destination. Follow the instructions we send you and retain your postage receipt or tracking. There is no restocking fee.
Return condition
Please keep ordinary change-of-mind returns unused, complete and in their original packaging where possible. You may check the size and fit carefully. Tell us about any use or damage when contacting us so we can explain the options.
Damaged, incorrect or faulty items
Contact us promptly with your order number and a description of the problem. Photos help us resolve damage, missing parts or incorrect items. We will arrange an appropriate replacement or refund and explain whether a return is needed.
Refunds
Approved refunds go back to the original payment method. We confirm the amount and processing status by email. Bank processing can take additional time. A faulty, incorrect or undelivered item is not treated as an ordinary change-of-mind return.
Still need help?
Email us any time, or call our US line and leave your email for a reply.